🔁 Return & Refund Policy At Strange Matter Labs
Each item is custom printed with care and intention.
Because of this, we do not accept returns or exchanges on standard orders.
🛠️ If your item arrives damaged or defective: We’ve got you covered!
Please contact us within 7 days of delivery with photos of the issue and we’ll happily offer a replacement or refund.
⚠️ We do not accept returns for:
Buyer’s remorse
Incorrect sizing or color choices made at checkout
Wear and tear after delivery
📦 Custom Orders: All custom orders are final sale and non-refundable, unless they arrive damaged
.
💬 Questions? Reach out to us anytime at strangematterlabs@gmail.com — we’re happy to help.
🚚 Shipping Policy
We ship from Ohio using trusted carriers like USPS and UPS.
Most orders are printed and shipped within 3–5 business days, unless otherwise noted.
Shipping details: You’ll receive tracking info as soon as your order is on its way
We currently ship within the U.S. only
Local pickup may be available upon request
We are not responsible for shipping delays once the item is in transit.
Commercial Licensing Notice: Some designs sold on this site are produced under commercial licenses from Cubee. All Cubee guidelines, credit requirements, and royalty reporting have been adhered to as part of Strange Matter Labs' seller agreement.